Refund policy
Effective Date: February 27, 2026
At Pixim Media, we want you to be completely satisfied with our services. If you are not satisfied with your purchase or service, you may be eligible for a partial refund under the terms outlined below.
Refund Process
Upon receiving your request for a refund, we will review it to ensure it meets our policy criteria. If approved, we will issue a refund for 47% of the paid amount. This refund amount deducts any original service fees and other fulfillment costs.
Eligibility for Refunds
To be eligible for a refund:
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The service must not have been fully delivered or implemented.
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You must submit your request within 14 days of the service start or delivery date.
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Provide proof of purchase or order number.
How to Initiate a Refund
To start the refund process, please contact our customer support team at:
Email: contact@piximmedia.com
Include your order details and any relevant information. Our team will guide you through the steps to request your refund.
Refund Timeline
Once your refund request is received and reviewed, we will notify you of the approval or rejection. If approved, the refund will be processed within a reasonable timeframe, depending on your original payment method.
Return Shipping
If any physical items are involved, customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure safe delivery.
Contact Us
If you have any questions or need further assistance regarding our Refund Policy, please reach out to us at:
Email: contact@piximmedia.com
Thank you for using Pixim Media. Your satisfaction is our priority, and we strive to make the refund process as smooth and fair as possible.